Thank you for shopping with Virgo Garments! We take great pride in the quality of our products and want you to love what you buy. If for any reason you are not fully satisfied with your purchase, we’re here to help.
Returns
We accept returns under the following conditions:
Items can be returned within 7 days of delivery.
The product must be unused, unwashed, and in its original condition with all tags, labels, and packaging intact.
Proof of purchase (order number, invoice, or confirmation email) must be provided.
Returns are not accepted for innerwear, accessories, discounted, or sale items due to hygiene and promotional reasons.
To initiate a return, please contact our support team at [amitjaiswal51190@gmail.com] or call [insert phone number] with your order details.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Once your return request is approved, we will provide the return address and instructions.
Please ensure the item is properly packed to avoid any damage during transit.
Refunds
Once your returned item is received and inspected, we will notify you via email.
If approved, your refund will be processed within 5–7 business days.
Refunds will be issued to your original method of payment (Credit/Debit Card, UPI, Wallet, etc.).
Please note that shipping charges (if any) are non-refundable.
Exchange Policy
Exchanges are accepted for size or color issues only (subject to availability).
If the requested size or color is unavailable, we will issue a refund or store credit instead.
Exchange requests must also be made within 7 days of receiving the product.
Damaged or Wrong Products
If you receive a damaged, defective, or incorrect item:
Notify us within 48 hours of delivery at [insert email address] with clear photos of the product and packaging.
We will arrange for a replacement or initiate a full refund after verification.
Cancellations
Orders can be cancelled within 24 hours of placement if not yet shipped. Once dispatched, the order cannot be cancelled and must go through the return process.
Contact Us
virgogarments.com
Email: amitjaiswal51190@gmail.com Phone: 8433746704, Address: 213c phaphamau Bazar, varanasi road, Near V Mart Mall, prayagraj ,Uttar Pradesh 211013
